At DeliverMe TT we aim to ensure independent drivers’ vehicles are well maintained and kept and our support staff provides customer service excellence. Effective the 1 July 2019 the following fee structure has been implemented.
To maintain proper health and safety standards, smoking is prohibited in vehicles.
To ensure a smooth experience for the user and driver, we ask the user to book a ride when they are absolutely ready and at pickup point. We allot a grace period of 3 minutes once the driver has arrived at location. If the grace period exceeds a waiting fee of $1.00 per minute
Users who soil or damage the interior or exterior of a vehicle may be required by the driver to pay a clean-up fee
- Fluids or Solids (Interior/ Exterior) - $100.00
- Dirt / Hair/ Mud - Interior - $ 250.00
- Exterior - $150.00
We charge a low rate of $1.00 per luggage
to handle suitcases, boxes, bags etc.
Lost and Return Fee
Upon realizing objects are lost please either communicate immediately to our support centre or contact your assigned driver. If confirmed as found, the customer may make arrangements with the driver for collection or arrange for a delivery (at cost) to the customer
For availing the technology services offered by DeliverMe TT for customer support, cashless payment systems, a Convenience Fee of $1.00
shall be chargeable on every booking made through the app or to our support centre.
Before your third-party transportation driver arrives, you may cancel a ride or delivery at no extra charge
A cancellation fee of the base rate fare of the vehicle is charged for the following situations:
- A cancellation occurred by the user after 3 minutes of a driver commencing a booking request
- A driver has to cancel a booking because user was not at pickup or delivery point.